Man With a Van Aldersbrook Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Aldersbrook provides man and van, removal, transport, and related services. By making a booking, using our services, or allowing our personnel to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, firm, or organisation that makes a booking with us or uses our services.

We, us, our means Man With a Van Aldersbrook.

Services means any man and van, removal, transport, delivery, collection, loading, unloading, or related services we agree to provide.

Vehicle means any van or vehicle used by us to provide the services.

Goods means the items, belongings, and property which are the subject of the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for domestic and business customers, including the loading, transport, and unloading of goods. The specific scope of work for each booking, including the date, time, address details, and any special requirements, will be agreed at the time of booking.

Unless explicitly agreed in writing, our services do not include dismantling or reassembling furniture, disconnection or reconnection of appliances, packing or unpacking of goods, or the removal of doors, windows, or other fixtures. Any additional tasks requested on the day may be carried out at our discretion and may incur extra charges.

3. Booking Process

3.1 You can request a quotation and make a booking enquiry by contacting us with details of your requirements, including addresses, approximate inventory, access issues, and preferred dates and times.

3.2 Quotations are normally based on the information you provide. It is your responsibility to ensure that this information is accurate and complete. If the information supplied is incorrect or incomplete, we may revise the quotation, adjust the price, change the vehicle size or staffing levels, or decline to proceed with the job.

3.3 A booking is only confirmed when we have accepted your request and you have agreed to the quoted price and any applicable terms, including any deposit requirements. We reserve the right to refuse any booking at our discretion.

3.4 If you require changes to an existing booking, such as date, time, addresses, or scope of work, you must notify us as early as possible. All changes are subject to availability and may result in an amended quotation or additional charges.

4. Pricing and Quotations

4.1 Prices may be based on hourly rates, fixed fees, or a combination of both, as communicated to you at the time of quotation.

4.2 Quotations are provided on the assumption that:

There is reasonable and safe access for the vehicle and our staff at all addresses.

Your goods can be moved in a normal manner without the need for special equipment or additional personnel.

There are no items requiring specialist handling, permits, or additional insurance beyond our standard cover.

4.3 We reserve the right to make additional charges where:

Access is restricted or significantly worse than described.

The move takes longer than reasonably anticipated due to circumstances beyond our control.

There are waiting times caused by you, third parties, or property access arrangements.

There are additional items or services requested that were not included in the original quotation.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due either in advance or immediately upon completion of the services.

5.2 We may require a deposit to secure your booking. Deposits are generally non-refundable unless otherwise specified in these Terms and Conditions.

5.3 Payment must be made using a method we accept, as advised when confirming the booking. We reserve the right to suspend or withhold services where payment has not been made in accordance with our terms.

5.4 If payment is not received when due, we may charge interest on the overdue amount at a reasonable rate, and we may withhold delivery of goods until full payment, including any interest and charges, has been made.

6. Cancellations and Changes

6.1 If you wish to cancel or rearrange a booking, you must notify us as soon as possible.

6.2 We may apply cancellation charges depending on how much notice you provide, including:

No cancellation fee where more than a specified reasonable period of notice is given, as notified at the time of booking.

A partial charge or retention of the deposit where cancellation is made within a shorter notice period.

Up to the full quoted amount where cancellation is made on the scheduled day of service or where our team has already been dispatched.

6.3 If we need to cancel or change your booking due to reasons beyond our reasonable control, such as vehicle breakdown, staff illness, severe weather, or other unforeseen events, we will notify you as soon as practicable and offer an alternative date or a refund of any monies paid for the affected booking. We are not liable for any consequential loss arising from such cancellations or changes.

7. Customer Responsibilities

7.1 You are responsible for:

Ensuring adequate access to your property for our vehicle and staff.

Obtaining any parking permissions, permits, or dispensations required for our vehicle.

Ensuring that all goods to be moved are properly packed, secured, and labelled where necessary, unless packing has been agreed as part of our services.

Removing or securing loose fittings and fragile items, and properly disconnecting any appliances.

7.2 You must not ask our staff to undertake any unsafe tasks or activities outside the agreed scope of work, such as moving items through windows, over balconies, or in a way that risks personal injury or damage to property.

7.3 You are responsible for supervising the move, checking that all intended items are loaded and unloaded, and ensuring that nothing is left behind. We are not liable for any items not moved because they were not brought to our attention or were not accessible at the time of loading.

8. Goods Not Accepted for Transport

8.1 Unless we have agreed in writing in advance, we do not accept the following items for transport or removal:

Hazardous, flammable, explosive, or illegal items.

Live animals or plants.

Perishable goods requiring special storage.

Cash, jewellery, watches, precious metals or stones, securities, or important documents of high value.

8.2 If such items are included without our knowledge, we will have no liability for any loss, damage, or delay in relation to them and may remove or dispose of them without notice where necessary for safety or legal compliance.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste regulations. We are not a general waste carrier and will only remove waste or unwanted items where this has been agreed as part of the booking and is compliant with current laws.

9.2 We do not carry hazardous waste, clinical waste, asbestos, or other regulated materials. You are responsible for ensuring that any items presented for removal or disposal are lawful and safe to transport.

9.3 Where we agree to remove unwanted items, these may be taken for reuse, recycling, or disposal at appropriate facilities. Additional charges may apply for disposal costs, labour, and any required permits or fees.

9.4 If we are refused access to a waste or recycling facility due to the nature of the items you have provided, or if items are deemed unsuitable or non-compliant, you will be responsible for any additional costs, including return transport and alternative disposal arrangements.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill when handling and transporting your goods. However, we are not liable for loss or damage where this arises from:

Inadequate or improper packing by you or a third party.

Fragile or perishable items not disclosed to us in advance.

Items that are already defective, damaged, or in poor condition.

Normal wear and tear, or deterioration over time.

10.2 Our liability for loss or damage to goods, where established, may be limited to a reasonable amount per item or per consignment, reflecting standard industry practice. Details of any applicable limits and insurance cover can be provided on request.

10.3 We will not be liable for any indirect or consequential loss, such as loss of profits, loss of income, loss of opportunity, or loss arising from delays, missed appointments, or failure to complete the move on a particular date or time.

10.4 You must notify us in writing of any loss or damage you believe has been caused by us as soon as reasonably practicable and in any event within a reasonable period after the services have been completed. We may request evidence, including photographs and a description of the circumstances, to assess any claim.

11. Access, Parking, and Property Damage

11.1 You are responsible for arranging suitable parking for our vehicle at all relevant addresses, including obtaining permits or dispensations where required. Any fines or penalties incurred due to inadequate parking arrangements may be charged to you.

11.2 While we take reasonable care to avoid damage to property, we are not responsible for damage arising from limited or difficult access, narrow staircases, tight corners, or other structural constraints where moving the item is attempted at your request.

11.3 If you request that we undertake tasks that increase the risk of damage, such as removing doors or manoeuvring large items in confined spaces, you accept that damage may occur and agree that our liability may be reduced or excluded in such circumstances.

12. Delays and Events Beyond Our Control

12.1 We will make reasonable efforts to adhere to agreed arrival and completion times, but these are estimates only and not guaranteed.

12.2 We are not liable for delays or failure to perform our obligations where this is due to events beyond our reasonable control, including but not limited to traffic, accidents, severe weather, road closures, mechanical breakdown, industrial action, acts of government, or other unforeseen circumstances.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our staff on the day where possible, so that we have an opportunity to address it promptly.

13.2 If the issue is not resolved at the time, you may submit a written complaint describing the problem in detail. We will review your complaint and respond within a reasonable period, seeking to resolve matters amicably where possible.

14. Privacy and Data

14.1 We collect and process personal information such as your name, address details, and contact information in order to provide our services and manage bookings.

14.2 Your information will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties and will only share it where necessary for the performance of the contract or where required by law.

15. Variations to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

15.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal assurances or agreements that conflict with these terms are not binding unless confirmed in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

By confirming a booking with Man With a Van Aldersbrook, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.